Dealing with Difficult Individuals and Situations

Knowing how to effectively deal with difficult individuals will benefit both you and your organization. Specific strategies on how to face conflict more confidently will be covered in this workshop, as well as how to handle awkward situations that cause frustration, anger, and an unproductive environment. Identify and understand problem personalities. Learn techniques to diffuse explosive situations, that create positive and supportive dialogue. Review a six step model for managing conflict. Identify your conflict style and assess the state of your team.